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Airte Job Alerts. Open Letter To Airtel.

By on Jan 27, 2010 | 4 comments

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Dear Airtel,

Today I received a message from “5432105” saying that says “Jobs on mobile will be renewed in 3 days. You will be charted Rs. 10 for 10 days of service. ….blah blah. SMS STOP to 121 to deactivate the service.

Now, I’ve no clue whether Airtel is giving out free set top box to its employees as new year gift that its charging us for the services we didn’t request. Anyway, I decided to be a good citizen and followed the instructions sent by your automated service. Here we go:

  1. I sent STOP to 121.
  2. I received a message that said: Your request to Stop Services has been received. We shall get back to you in a few minutes with the options.
  3. I receive another message after few seconds: The following services are active on your mobile. To reply type the serial number of the service that you wish to ‘STOP’ 1. Job Alerts Service – 5432105 2. Audio Cinema Free Pack.
  4. I hit reply option and typed 5432105 and send the message. [Mea Culpa! They said serial number :mrgreen: . But obviously, I typed the complicated code!]
  5. I get another message “bla bla ..not a valid option ..”
  6. Realizing my mistake (#4 above), I hit the reply button and send 1.
  7. I receive another message saying I must reconfirm my unsubscription by replying “1” to the sender once again.
  8. I reply and send “1”.
  9. I receive message “You have been unsubscribed from the Jobs on Mobile service. To get the best jobs matching your profile (??), dial *321*661# TOLL FREE!.

I guess #9 should have been “You have been unsubscribed from the jobs on mobile service. We will reactivate it in few minutes and charge Rs. 10 ….

So, Airtel. The biggest mobile service provider in India. I don’t mind you reactivating Jobs on Mobile service. Just spend that money on building more towers.

The Big K

PS: I was kidding in the last line.



4 Comments

  1. MadhaV

    January 28, 2010

    Post a Reply

    Before 10 days Reliance ( Biggest Beggar ) deducted 50 Rupees for Caller Tune!

    All these network provider sucks.

  2. airtel_presence

    January 31, 2010

    Post a Reply

    Dear Customer,

    This is to inform you that your concern has been noted and our team is eager to resolve it.
    In order to get to the resolution, we need to get in touch with you and gather more details about the concern.We are restricted by the absence of your contact details. We assure you that we are committed to resolve the issue to your satisfaction.
    Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

    Regards,
    Vinay chugh
    Airtel Customer Service Team

  3. Amit

    February 19, 2010

    Post a Reply

    So could you finally get rid of your job alerts? I keep getting a reply asking me to try again after some time 😛

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