LetsBuy.com – Let’s Never Buy From Them!

It is unfortunately that you too had a bad experience with letsbuy. This seems to be the common problem with most of the indian ecommerce sites. THe question still remains – who is going to bell the cat?

a similar story:

In a Battlefield with LetsBuy.com (order # : LSB-565270)

Day 1 (2/11/11)

I placed an order of the much awaited title – Battlefield 3
(PRE-RELEASE/LIMITED EDITION) for the Xbox 360.

Day 2 (3/11/11)

LetsBuy.com dispatches the order.

Day 3 (4/11/11)

I receive the order, and I was impressed with the prompt
delivery. To my surprise on opening the package I realize that they shipped me
a PS3 version instead of Xbox 360 version. My first reaction like anyone
else’s, I call the customer care, after waiting for 9:32 seconds for anyone to
answer I disconnect the call, try again twice and no response for the first 5
mins I disconnected. I try again, and finally my call is answered by a
representative, I told him the situation, he assures me with a callback within
48 hours, I tell him to arrange for a callback in a specific time frame. I realize
that the person forgot to give me a token number for my complaint so; I write a
mail requesting the token number along with the problem (screenshots below).

Day 4 (5/11/11)

I finally receive a call, but outside the timeframe I
specified. Since I could not take the call, I called back on the number and
strangely no one answered. I get back to the customer care (fortunately, I didn’t
have to explain the whole situation again, like other customers) I get a
scripted reply neglecting my request to forward the call to the concerned
authority and I’m instead told that, the senior official will tell me the same
thing (WTH?), and as per his script tells me to wait again for 48 hours for a
resolution.

Day 5 (61111)

I receive a mail from one Amit Thapa (screenshots below)
which is not of much help and no callbacks probably due to a Sunday (but I was
told that, I would receive a call).

Day6 (71111)

I again receive a call outside the timeframe, and try
calling back once free from work, and no one answers the call. So finally I
revert to the customer care and tell them to callback on the same day (as they don’t
forward calls to other staff!), and while assured with a callback on the same
day, I kept on waiting and decide to write a mail to the staff requesting them
to continue the conversation via e-mail or provide me a number on which I may
call them up (no replies to this mail till the present day!).

Day 8 (91111)

After waiting till 5 in the evening, I realize that I won’t
be getting a call from the department. So I call the customer care and tell the
person to arrange a callback, once again assuring to fulfill my requests, I
disconnect and somehow, since I’m totally unconvinced with the reply, I dial
the number, I got the call from and put it on redial, after some 10 redials, someone
answers and puts the receiver down, again after 3 redials same thing happens. I
finally got a call from a representative named “Suchitra”, she tells me that
the correct order will be shipped on 9/11/11 and the dispatch details will be
mailed on the same day. On enquiring about the wrong delivery, I get a reply
which won’t even convince a kid, she says “Sir, at the time you placed the
order, the product was out of stock”. Now, firstly if that really was the case,
the website never should have let me place the order, secondly and more
importantly that does not mean they can ship something else in lieu of my
order.

Day 9 (101111)

I call the customer care at 11 in the morning, to enquire
about the shipment details, as expected, they didn’t ship the product as yet,
but since they have the whole day for the task its okay. So on a bit more
conversation with this representative called “Jayati”, she says “Sir, we are
shipping the new product, without taking back the old one”…I know, another (WTH?)………..still
waiting for the correct order.

THE AFTERMATH:

1.      
I HOPE THAT TEAM LETSBUY.COM YOU UNDERSTAND THAT
THE PRODUCT I HAVE WITH ME IS OF NO USE TO ME, so it makes no difference if you
take it back or not.

2.      
IT BARELY MAKES SENSE TO OWN THE CORRECT PRODUCT
NOW, AS IT WAS A PRE-RELEASE/LIMITED EDITION…(thank you LetsBuy team for ruining
all the enthusiasm for the title).

3.      
I have wasted a lot of money and an ample of
time in trying to have the matter resolved; amazingly the amount spent is close
to the discount I got. After such a terrible experience, I would advice to stop
making purchases from LETSBUY.COM as it is a scam in disguise and a headache to
confront.

A WORD OF ADVICE FOR
LETSBUY.COM:

Try a different approach to handle
customer grievances. I know you’ve been doing well in business but provided the
way your customer care unit operates; I don’t think things will remain the
same. I hope that you are reading this, Mr. Hitesh Dhingra, high time now,
especially after discovering numerous negative reviews from other customers. I
like your concept of LetsBuy.com, but I believe conceiving the project and
living up to the commitment is really important.

I agree with your comments, I will never buy from them again. Here my experience
 
I have been shopping online for last 15 years (starting with AMAZON, BUY.COM etc. ) , but never encountered such a bad customer service. I have ordered a laptop on 27th Oct which was delivered on 2nd

Nov , the product was defective and used as O/S was already configured , which is generally not the case with new laptops ,I immdiately informed letsbuy customer service about the problem, and on Nov 3rd they informed that someone will pick up defective product the next day,but it was not picked up, Now it 10 days (Nov 12th ) and I am following up on daily basis to pickup, but no improvement in status quo. The Customer return service person wont pickup her phone or reply your emails.. When you call customer service you have to wait 10 to 30 minute before some one picks up the call, they are generally polite , but no action, as I believe they have to pass the buck to Customer Return Service again. I have written to ceo@letsbuy.com as well, but never got even an automated reply. I don’t believe the CEO even cares about customers. I regret the decision of buying a product from Letsbuy and decide not to repeat the mistake. I think flipkart, anytimeretail, indiaplaza are much better estores.I feel now best option would be buying the product locally even it is bit costier, you can atleast demand better customer service. I am planning to move to consumer forum, if they don’t take appropriate actions soon. –Avneesh

Almost every one who have dealt with Lerts buy going through a similar trauma and unluckily I am a victim of it too. But I have decided to teach those folks at lets Buy a lesson.  So I have created a facebook page , please like it and lets ride the bandwagon to expose their foul play:

https://www.facebook.com/pages/Letsbuysucks/127294464046603

 To. The Cusomer Care MAnegar
Letsbuy

sir I purchased one Leather Strap Round Steel Ladies Watch through VPP through Invoice No.LSB-603659 on 12/11/2011. But unfortunately you sent a damaged piece with Broken Glass and that peace is not using. I here by call up on you to sent a New piece with similar specifications or otherwise i will take appropriate legal action against You and you alone is liable for the cost and consequence thereoff.

Hi,I ordered one Eurolex emergency recharge ligh EL 2824 model through this website. The delivered it after 5 days.  After receiving the item I put it for initial charging of 20 hrs as suggested in the guidelines and tested.  The LEDs are not glowing. I though there might be any charging issue and I kept it for charging more hrs.  But no use.  It is not working. I contacted Letsbuy.com customer care regarding this issue.  They told that they are not responsible and asked me to roam around USHA Shriram Enterprises, Delhi who manufactured that Light.They are trapping everyone with attractive website and selling not working Items.  Even they are not replacing them with one more Good conditioned Item.I would like to suggest everyone not to purchase or order any Item through their Website.  This is not a genuine business.Thanks,Surya

never buy any product from Letsbuy.com…they delivery sucks….first of all they give you partial shipment….and their customer service have no clue whats going on and they have one god damned manager who is forever busy…probably taking other frustrated customer’s calls…and they just dont have answers to ur queries…..just a scripted answer….”wait for 24-48 hours”….they tell this to u practically everyday that u call them……i fail to understand, ’24-48 hrs’ from which day?????

After reading this i remember my first order with flipkart. I had found a book published by CIMA for 720 Rs, whereas the CIMA website told me tht it wil cost me some 4000-5000 in INR.

So promptly called flipkart and asked them whether they are selling pirated books… the guy on the other side of the line was damn cool and explained tht they are selling the Indian edition and a fact which CIMA website never tells. I ordered with flipkart and got it within 2-3 days.

The thing that impresses me about flipkart is the packing and the prompt deliveries.

Thank god that i did not order from letsbuy any item.

I want to buy a Belkin wireless N routher and i was about to place my order on LB as i found the prices most competitive on it… but now after reading your painful exp… it’s no more LB!

K, any experience on gadget.in?