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Infibeam.com Ruined My Valentine Day

By on Mar 4, 2011 in Wisdom | 9 comments

Traditionally, customer service is a big joke in India. Typically companies set out to do business based on volume or quantity as we’d say, not the quality. Had I relied only on Infibeam guys to surprise my wife with an awesome bouquet and chocolates in her office; I’d have ruined the entire valentine day. Congratulations to me for buying the gifts well in advance and presenting them to her at 00.00. Let me share my experience of buying on Infibeam and then never getting the items delivered. Infibeam is a fairly known name in Indian e-commerce. I had visited their site several times and knew they offer to deliver Roses and chocolates all over India. Infibeam is also one of the first e-commerce sites in India to offer their own branded ebook reader, called Infibeam Phi. All this certainly makes one gain trust in the site and assume that these guys have invested a lot in...