Ever since I canceled my Reliance netConnect account; Reliance has been continuously contacting me with my ‘exceeded’ account usage reports. I haven’t touched the data card since April 02 (the date I canceled my account) yet the account usage is exceeding. Considering Reliance’s reliable technology; I am not at all surprised to see this. I replied to Reliance customer care saying I’ve canceled my account and all...

I woke up today with a mysterious call from Reliance. The robot on the other side of the line said “This is an important call from Reliance, please be on line while we connect you to our executive”. The robot repeated the same thing in Hindi and I got my eyes wide open. The robot repeated the same announcement in both Hindi & English about 10 times while I patiently waited for the executive to appear on the other side. I was about to hang...

I think Indian Customers have a long way to go before they get treated as ‘God’. I’m a user of Reliance NetConnect (wireless Inernet) and I went to the local Reliance center to pay the bill. I filled up the form with required details (yep, you’ve to fill a form before you pay the bill!). I went to the guy (Let’s call him Reliance Guy or “RG”) who was sitting behind a thin LCD screen. Big K: Hmm. [To...